Frequently Asked Questions



  1. If you wish to cancel your booking please refer to the cancellation policy.
  2. Cancellations prior to 28 days before arrival, you will forfeit your deposit and booking fee. If you wish to cancel within 28 days of arrival you will forfeit your booking fee and full cost of your holiday.
  3. If you have bought holiday cancellation cover, you may be entitled to a refund (please see below for more information).
  4. Cancellations must be via email to The date the email is received is the date of cancellation.
  5. Our cancellation plan must be taken out at the point of booking and works as follows:
    • It covers any member of your party unable to travel, thus causing you to cancel the booking, due to sickness, bereavement, jury service or redundancy.
    • Proof in the form of a medical certificate, court notification or redundancy notice will be required and these must be originals and sent by recorded delivery.
    • Cancellations must be made in writing and e-mailed to
    • The cancellation plan comes into effect when the full payment is due (28 days before arrival).
    • A full refund will be given, minus booking fee and a £40 administration charge, once we are satisfied and have received the relevant documentation. This must be within 14 days of the booking date.
    • The cancellation plan is not an insurance policy and if you require cover, you should seek holiday insurance.
    • Cancellation plan charge = £17 short break, £25 a week.