Terms & Conditions

Quest Cottages Terms & Conditions

  1. Booking is made between you and Quest Cottages (UK Getaways Ltd).
  2. Once you have paid a deposit and your booking is confirmed, you are accepting our terms and conditions.
  3. The person paying the deposit and making the booking is liable to accept all terms and conditions, for all guests within the party.
  4. We cannot transfer your booking once the contract has been accepted. If you want to make any changes a charge of £40 admin fee will be charged. We are unable to accept major changes of dates or property choice.
  5. If you wish to cancel your booking please refer to the cancellation policy.
  6. To claim any special offers, please notify us when you book.
  7. Advertised prices are subject to increase or decrease however the amount confirmed upon booking is the price you are accepting and will not change for the selected dates.
  8. When booking, please give all names and ages of guests, as these will be the only people permitted to occupy your holiday home. Anyone not named could result in the booking being cancelled with immediate effect, with no refund or compensation.
  9. Total numbers of people allowed for each holiday home, must not exceed what is advertised.
  10. We do not allow single sex groups, stag or hen parties. If you are unsure if your booking is allowed please confirm with us before paying a deposit, as we will not be liable for cancellations once booked.
  11. All bookings must be made by a responsible adult aged 25 and over who also must stay for the duration of the booking.
  12. Arrival time is 4pm, departure time by 10am. If you do not adhere to the requested departure time, we reserve the right to charge for any inconvenience caused.
  13. ID will be required prior to receiving any checking in details.
  14. All children must be supervised by parents or guardians. Children remain the parents’ or guardians’ responsibility at all times.
  15. If you have a disability and are unsure if the property you have chosen is suitable, please contact us in advance so we can give you all details needed to make a decision.
  16. If any of your party suffers from allergies we recommend you do not book any of our pet friendly accommodation.
  17. Smoking is not permitted in any of our holiday homes. If you do smoke, you will be charged your full deposit and may incur further charges. Please also stand away from windows and doors to prevent smoke from blowing in.
  18. Dogs are allowed in our designated pet friendly holiday homes. Please take note some are small dog only. Holiday homes advertised as dog friendly, can take 2 dogs maximum of any size. Dog charge is £25 per dog, per break. 
  19. We ask you leave the holiday home in a neat and tidy condition. Washing up must be done properly and put away, plus cookers must be left clean. If we are required to spend any extra time cleaning due to the condition in which the holiday home is left you will be charged accordingly from your deposit.
  20. We reserve the right to enter the holiday home at any time, in an emergency or special conditions.
  21. You are responsible for your possessions in your holiday home. We cannot be held responsible for any loss or damage. When leaving your holiday home please ensure you take all your items with you as we cannot guarantee the safe return of any items.
  22. We offer a large selection of hired items. A full list will be sent to you before full payment is due. Travel cots are not supplied with cot bedding, you will need to bring your own.
  23. All payments are due 28 days before arrival. You will be sent a reminder 6 weeks before your arrival date, giving you the payment options. Holidays not paid for in time will be cancelled with no refund given. We will try our best  to contact you, but we will not be held liable for lack of payment.
  24. Payments can be made via credit or debit card. 
  25. You will be provided with our on-call number when you arrive. If you should have a problem, you can contact us directly on that number. All problems must come via Quest Cottages regarding accommodation. If you have a complaint after leaving, please put it in writing and e-mail to info@ukg.group.
  26. On the very rare occasion that the property that you have booked is not available we will provide you with a suitable alternative or a credit for the full value of the booking, whichever available at the time. We will not be held liable for any further costs incurred.
  27. Our website is written by us and every effort is made to make sure the information available to you is correct. Photo’s are taken of the exact property you will be staying in.
  28. Deposits will be refunded within 7 days of departure, once all checks have been made. You will be notified by e-mail of any deductions from your deposit.

Quest Cottages Cancellation Policy

  1. If you wish to cancel your booking please refer to the cancellation policy.
  2. Cancellations prior to 28 days before arrival, you will forfeit your deposit and booking fee. If you wish to cancel within 28 days of arrival you will forfeit your booking fee and full cost of your holiday.
  3. If you have bought holiday cancellation cover, you may be entitled to a refund (please see below for more information).
  4. Cancellations must be via email to bookings@ukg.group The date the email is received is the date of cancellation.
  5. Our cancellation plan must be taken out at the point of booking and works as follows:
    • It covers any member of your party unable to travel, thus causing you to cancel the booking, due to sickness, bereavement, jury service or redundancy.
    • Proof in the form of a medical certificate, court notification or redundancy notice will be required and these must be originals and sent by recorded delivery.
    • Cancellations must be made in writing and e-mailed to bookings@ukg.group
    • The cancellation plan comes into effect when the full payment is due (28 days before arrival).
    • A full refund will be given, minus booking fee and a £40 administration charge, once we are satisfied and have received the relevant documentation. This must be within 14 days of the booking date.
    • The cancellation plan is not an insurance policy and if you require cover, you should seek holiday insurance.
    • Cancellation plan charge = £17 short break, £25 a week.